Delivery

DOMESTIC DELIVERY

Free Express Delivery on all orders over $100 within Australia

Orders less than $100 will incur a flat rate charge of $10 for express postage.

Orders placed before 2pm each business day will be dispatched on the same day. Orders placed after 2pm or on weekends will be dispatched the following business day. Our distribution centre is located in Melbourne, and is closed on weekends and public holidays

Orders shipped within Australia are delivered via Australia Post's Express Post service.
This service guarantee’s next business day delivery to 80% of Australian business addresses, private addresses and Post Office boxes. This service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.
To determine if your delivery address falls within the next business day service network, please refer to the Australia Post Delivery Calculator and reference the Express Post service.For deliveries that fall outside of the Express Post network, Australia Post will use the fastest possible transport links to get your order to you.

Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.

All orders are tracked by Australia Post. You will receive an email with a tracking link once your parcel has been dispatched.

All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).

For more information on delivery times and full terms and conditions of this service, see the Australia Post website.

Please note that some orders may be fulfilled from multiple warehouses or stores and therefore may arrive in multiple deliveries. As the customer you will not be charged for additional deliveries.

 

INTERNATIONAL DELIVERY

Orders shipped to countries other than Australia are delivered via DHL Express.

Your location Estimated delivery time* Delivery cost
New Zealand 3-10 business days $15 NZD
Asia 3-10 business days $20 AUD
USA & Canada 3-10 business days $25 USD
UK & Europe 3-10 business days $20 AUD
Rest of the world 3-10 business days $20 AUD

*The above delivery times are reflective of all orders dispatched from our distribution centre. In the instance where we need to source your item(s) from one of our retail stores, please allow an additional 1-2 business days for delivery of your order. Please note, estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.

Items for delivery to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country. The recipient is the importer of record in the destination country and is responsible for any additional taxes and duties applicable when the delivery reaches its destination.

If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. This amount will be deducted from your refund. Please contact us if you have any questions.